Account help · 14 questions and answers
FAQ — your Green Dot account and cabinet
Fourteen questions about the workspace you land in after signing in — statistics, streaks, badges, friends, billing, data export. For questions about the sign-in process itself, see FAQ Login.
What is my Green Dot cabinet?
Your cabinet is the personal workspace you land in after signing in. It shows today's puzzle, your streak counter, your longest streak, your solved-boards history, your badges, your friends' recent solves, your city and club rank.
How does the daily streak counter work?
Solve one puzzle a day — any puzzle from your daily quota, not necessarily the community board — and your streak grows by one. Miss a day (00:00 to 23:59 UTC) and the streak resets to zero. Standard and Pro subscribers get one 'grace day' per calendar month to protect a long streak.
What badges can I earn?
Small yellow ● dots. One at each 7-, 30-, 100-, 365- and 1000-consecutive-day mark. Additional badges for personal-best solve time, first-time solve of a hard board, top-100 finish on any daily community leaderboard, and a founders' ● for Green Dot Founder plan holders.
How do the daily leaderboards work?
Every 06:00 UTC, a fresh community puzzle publishes; a leaderboard opens automatically for that board. Your rank is your solve time versus every other signed-in player on the same puzzle. Leaderboards freeze after 24 hours. Historical leaderboards are visible from any solved-board page in the archive.
Can I add friends to my Green Dot account?
Yes — up to 3 friends on Free, 10 on Standard, unlimited on Pro. Send an invite from Cabinet → Friends → Invite; they receive an email with a link, and they need a Green Dot account (free is fine) to accept.
How does the Team plan work?
One billing owner buys the Team plan, up to five seats are added, each seat has an independent Green Dot account and cabinet. On top of that, the team shares a private team-only puzzle every day, a chat channel and a shared streak. See /clubs for the twenty-seat Club version.
How is my Green Dot subscription billed?
Monthly plans are charged on the same calendar day every month, by SEPA card. Yearly plans are charged once, on the anniversary of your first payment. Every invoice is available as a VAT-compliant PDF in your billing panel. All prices are EUR.
Can I switch plans?
Yes, any time, from Account → Change plan. Upgrades take effect immediately; the difference is prorated to the day. Downgrades take effect at the end of the current billing cycle — you keep the higher-tier features until then.
Can I cancel a subscription?
Yes, from Account → Billing → Cancel subscription. Cancellation takes effect at the end of the current billing cycle. Your Green Dot account stays active on the Free tier — you never lose your streak or your history because of a cancellation.
What happens to my streak if my card fails?
You have a seven-day grace period to update the card. During those seven days, your subscription remains active and your streak is protected. After seven days without a valid card, you drop to Free — your streak keeps running as long as you solve the daily Free puzzle.
How do gift cards work?
A Green Dot Gift Card is a code that unlocks three months of Pro for anyone. Buy it from /catalog, receive the code by email, share it with your friend. Redemption at /account → Redeem code either creates a new account or extends an existing subscription.
Do you offer refunds?
Yes — 14-day full refund on any first-time purchase (EU Consumer Rights Directive), no questions asked. See /refund for the details, including how refunds work on Yearly and Founder plans.
Can I export my Green Dot data?
Yes, from Account → Privacy and data → Export my data. You receive a JSON archive containing your solved-board history, badges, friends list and receipts. Delivery is by download link within two working hours.
Who runs GreenDotPlay?
GreenDotPlay d.o.o., a company registered in Podgorica, Montenegro. See the /about page for the team, the /security-whitepaper for our security posture, the /dpa for the data-processing agreement covering Team and Club plans.